Customer Care (English & Spanish): Build and enhance customer loyalty and satisfaction from professional, responsive and personable assistance by our customer care representatives.
Sales: Increase revenues by driving inquiries from print, direct mail, radio, television or online advertising to our inbound sales representatives extensively trained to cross-sell and up-sell. A stronger relationship is established with existing customers through product updates.
Customer Retention: Retain market share by allowing us to take cancellation calls from your existing customers. (Winback/Retention program - we will review and analyze your customers' behavior and provide programs that will make them stay with you and never think of leaving again. (Most promos are geared in getting new clients. One major pitfall companies commit is not having a program that will keep existing clients loyal) - refer a friend program, special discounts, circle or clubs for existing customers.)
Surveys: We will provide you with professional and honest surveys that will consistently deliver fair and un-biased results. Additionally, we will provide you with reports and analytics – the best time to call leads, decision maker’s office staff structure (screeners, office assistants, secretaries), effective ways to reach the market.
Technical Support: We provide help-desk services and after sales support for your technology products such as mobile phones, computers, televisions, or other electronic