OUTBOUND SERVICES

Home / OUTBOUND SERVICES

Outbound Services 

Sales: Lower your acquisition cost and increase revenue by supplementing field sales and online marketing with NorthStar’s telesales force.

Direct Sales: We will call your business or consumer prospects and sell them your product or service.

Win-back: Sales recovery. We will save those customers you can’t afford to lose. In addition to generating sales for you, we will gather and provide you with timely and invaluable feedback direct from your target market that you may consider when evaluating and designing your product and marketing strategies. You will have access to data about competitor’s offers, customer needs, customer purchases and customer complaints.

Market Research – Data Collection: We have the capability and systems necessary to run your telephone research requirements. We will provide you with professional and honest surveys that will consistently deliver fair and un-biased results. Our predictive dialler interacts with web hosted CATI systems providing efficient data collection that may be customized to suit your needs.

Publications Surveys: We provide in er i en class qualification and re-qualification using long form and short form surveys that are BPA compliant. Reports are customized according to your standards and submitted periodically or as required.

List Qualification: Working with your existing list, we will contact every lead quickly and inexpensively to qualify the prospects and leverage the time of your sales team of closers. We can also provide extensive details with those qualified leads to prepare your sales representatives to have a productive first contact.

Hot Transfers: Maximize highly specialized and valuable manpower. Our sales representatives will only transfer qualified and interested individuals directly to your internal sales team, who are more experienced with closing the deal.

Appointment Setting: Our representatives will do the tedious task of calling your leads and set qualified appointments that are convenient for your customer and your sales.

Follow-up Call: This is an often neglected but important part of building customer satisfaction and loyalty. After a sale is made, customer needs a telephone call to help develop a warm and good relationship. This is sometimes also called a “welcome call.”