Healthcare Provider Services
Patients, employers, providers, payers and third-party insurance companies get in touch with our team through multiple channels of communication including phone (inbound or outbound), email, online chat and SMS. Our representatives, having job specific educational backgrounds in the medical field, are carefully selected, and trained to provide personable care that is sensitive and responsive to the customer and his needs.
Whether you need 24 x 7 operational support or off-hours assistance for your customers, our contact center personnel are experienced and trained to handle a wide range of concerns experienced by all parties interacting with our experienced staff.
Two of the important challenges faced by the healthcare community these days are improving the quality of care and controlling costs of re-admission. In 2015, the Centers for Medicare & Medicaid Services (CMS) recognized Chronic Care Management (CCM) as a critical component of primary care that directly impacts the health of an individual. It reimburses providers for patient encounters made outside of the office where they establish, actively monitor, and update patients with multiple chronic conditions on their care plan.
Our experienced team of clinical staff will help you implement the care management plan to achieve meaningful outcomes for your patients.
NorthStar healthcare brings experienced and credentialed Health Information Management (HIM) professionals to solve your coding support, backlog or completely outsourced coding needs. We guarantee accuracy with timely submissions and dependability. Our services include: Hospital and Professional Coding, Onsite Coding, Remote Coding and Abstracting, Coding Audit, Coding Inpatient and Outpatient and Dual Coding (ICD-9 / ICD-10).
Reduce your administrative burden and expenses by outsourcing the medical coding functions to our company.
Healthcare providers must capture, record and maintain all of heir interactions between customers and insurance providers. This can include everything from appointment scheduling and confirmation of coverage with insurers to handling denied claims or notifying patients of outstanding invoices. It is important for healthcare providers to handle these tasks efficiently in order to maintain an effective working and administrative environment.
NorthStar can help you achieve operating efficiency by providing a holistic approach that conveniently links these processes together with Revenue Cycle Management packages, personalized to your company's needs.